Hi everybody, This weekend I broke my racket in a swinging arm action. Just before hitting the shuttlecock the shaft break in a clear an loud sound. I bought this racket on october 2018 and be delivered end november. I emailed the shop and ask for insurance. The responce was fast, too fast (3 hours only) "Dear sir, I'm so sorry for you broke racket. I already consult with my supplier. This racket have warranty 3 months after purchase date without any defection. In this case It's over warranty time limit. I really cannot claim to the company. Sorry and Regards," I am surprised because the break is too clear so I suppose a manufacturing defect. As you can see on the pictures I take care of my racket, no scratches, no impacts. Tell me what do you think about the warranty and the defect.
Throw this at them https://europa.eu/youreurope/busine...s-guarantees/consumer-guarantees/index_en.htm
Code is outside of Europe. I guess Thailand shop? So this is worthless. Sorry for your loss. Thankful I don't buy any rackets outside my country. I would drop victorsportsth@hotmail.com an email and ask for the warranty time in general with adding your case sneaky inside. Maybe the shop is only lazy when it gets a bit stormy. Good luck.
I saw another Thruster break just like that last month... around the same area on the shaft. The player is in the top 150 in France.
