Hi all, I've been reading threads in this forum on-and-off for a while but have never posted. Thank you for sharing your thoughts and experiences. And apologies in advance for posting under the wrong forum. I had a Forza Light 9.9 with the original string. I bought it in December 2019 and because of the lock-down, I have only used the racket on less than 10 occasions. I would rate myself somewhere between a beginner and an intermediate player, predominantly doubles and never a racket crash with this Forza racket. I wanted to have a higher tension so went to a collect-and-string service in London to have it strung with BG-80 to 23lb. The max tension for this racket is 28lb. The racket was normal when I dropped it off. I received an e-mail from the stringer before I collected the racket, he said that the racket is a bit wrapped and I should have cut the strings as soon as it snaps. I was confused by the message because the string and the racket were intact when I dropped it off, with photos to prove it. When inspecting at collecting of the racket, the racket was indeed wrapped. At a closer inspection at home, I found out that the distorted racket was caused by a crack at the 3 o'clock position of the frame. I didn't jump up and down at the stringer, hoping to resolve the matter calmly, but he naturally blamed the racket and didn't offer any remedy, being very passive in the correspondence. What are my options and what is your opinion on this matter? What would you do? What usually happens under these circumstances? Thanks in advance for your contribution.